Comments on: Playing it Cool with Sears Repair Service Stupidity http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/ How to Maintain Sanity over Everyday Stupidity Fri, 18 May 2012 03:27:30 +0000 http://wordpress.org/?v=2.2.1 By: sears parts http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-5274 sears parts Fri, 09 Jan 2009 16:14:22 +0000 http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-5274 great post !! I read a few of your other entires.where can i subscribe to your blog? Thank you for sharing. great post !!
I read a few of your other entires.where can i subscribe to your blog?
Thank you for sharing.

]]> By: Kelly George http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-5111 Kelly George Mon, 29 Dec 2008 22:59:47 +0000 http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-5111   ----- Original Message ----- From: Kelly Brooks To: alewis1@searshc.com Sent: Monday, December 29, 2008 5:23 PM Subject: I am in need of assistance I need help!  I have been a loyal Sears consumer my entire life.  If you cant trust Sears who can you trust?   My dishwasher and stove both broke in early September.  We called Sears to help.  A technician id #$0849976 came out to our house on 9/11/08.  He said he could not repair the stove (KENMORE 79095651001) because you no longer supported the product (It's only 6 years old).  Then charged us $40.13 for those words. (invoice attached)   As for the dishwasher (GE pdw9200j03ww which we purchased for $249) he said he could repair it.  He was going to order a part and come back to install it.  Part #WD34x110831 touch pad.   My credit card was charged $340.16 for the part and an additional $165.00 for labor.  While I was not happy about the costs (once I saw what they were) I decided it was more important to have the dishwasher than to argue about the costs.  After all he already ordered the part. (invoice attached)   Approximately 1 week later a box arrived from Sears (containing the part) and we called service back to let them know it was time to come install it.  We were scheduled for 9/18/08 between 8a-12pm.  No one came.  We called again and again with the same result.  No one returned to install the part.    As we approach December with the box still sealed sitting in my foyer, I called customer service 1-800-4-my-home for help.  The customer service representative suggested I send the part back to Sears and they would give me a refund to my credit card.  So I did.  It costs $10.22 for shipping with delivery confirmation (usps delivery confirmation attached)   Needless to say, that didn't work out.  No credit, in fact..  Now customer service claims the part was installed!  What kind of scam is this?  I am out a dishwasher, over $500 and Sears says only the sub-contractor Hudson Valley can help.  Call them they say 973-989-7428.  So I do.  Over and over again without anyone answering my calls or calling me back.   So back to Sears I go.  I reach Robert (no last name he refused to give it to me) said his id was 80188 and he sends me straight back to the unit.  Same phone number same result.    
—– Original Message —–
From: Kelly Brooks
To: alewis1@searshc.com
Sent: Monday, December 29, 2008 5:23 PM
Subject: I am in need of assistance

I need help!  I have been a loyal Sears consumer my entire life.  If you cant trust Sears who can you trust?
 
My dishwasher and stove both broke in early September.  We called Sears to help.  A technician id #$0849976 came out to our house on 9/11/08.  He said he could not repair the stove (KENMORE 79095651001) because you no longer supported the product (It’s only 6 years old).  Then charged us $40.13 for those words. (invoice attached)
 
As for the dishwasher (GE pdw9200j03ww which we purchased for $249) he said he could repair it.  He was going to order a part and come back to install it.  Part #WD34×110831 touch pad.
 
My credit card was charged $340.16 for the part and an additional $165.00 for labor.  While I was not happy about the costs (once I saw what they were) I decided it was more important to have the dishwasher than to argue about the costs.  After all he already ordered the part. (invoice attached)
 
Approximately 1 week later a box arrived from Sears (containing the part) and we called service back to let them know it was time to come install it.  We were scheduled for 9/18/08 between 8a-12pm.  No one came.  We called again and again with the same result.  No one returned to install the part. 
 
As we approach December with the box still sealed sitting in my foyer, I called customer service 1-800-4-my-home for help.  The customer service representative suggested I send the part back to Sears and they would give me a refund to my credit card.  So I did.  It costs $10.22 for shipping with delivery confirmation (usps delivery confirmation attached)
 
Needless to say, that didn’t work out.  No credit, in fact..  Now customer service claims the part was installed!  What kind of scam is this?  I am out a dishwasher, over $500 and Sears says only the sub-contractor Hudson Valley can help.  Call them they say 973-989-7428.  So I do.  Over and over again without anyone answering my calls or calling me back.
 
So back to Sears I go.  I reach Robert (no last name he refused to give it to me) said his id was 80188 and he sends me straight back to the unit.  Same phone number same result.
 

]]> By: Keli http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-4581 Keli Tue, 11 Nov 2008 23:38:46 +0000 http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-4581 Lisa: After even more interaction with Sears Repair Service, I must agree with you. They are totally uninterested. In fact, after they came to tune-up my fridge, it was never in proper working order again! Lisa:
After even more interaction with Sears Repair Service, I must agree with you. They are totally uninterested. In fact, after they came to tune-up my fridge, it was never in proper working order again!

]]> By: Lisa Edwards http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-4579 Lisa Edwards Tue, 11 Nov 2008 18:20:38 +0000 http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-4579 I will not buy from Sears again. I will not buy from Sears again.

]]> By: Lisa Edwards http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-4577 Lisa Edwards Tue, 11 Nov 2008 18:18:36 +0000 http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-4577 Sears is not interested in customer satisfaction, nor do they honor their "No Lemon Program. I bout a Kenmore Model #253.52334200, and a five year extended service contract. The refrigerator caught on fire and Sears offers nothing but a 10% discount on a new Sears refrigerator. Who has money to buy a new Sears refreigerator after spending $3000 for a Kenmore that lasted five years because it was a Lemon.! Sears is not interested in customer satisfaction, nor do they honor their “No Lemon Program. I bout a Kenmore Model #253.52334200, and a five year extended service contract. The refrigerator caught on fire and Sears offers nothing but a 10% discount on a new Sears refrigerator. Who has money to buy a new Sears refreigerator after spending $3000 for a Kenmore that lasted five years because it was a Lemon.!

]]> By: Keli http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-3715 Keli Wed, 03 Sep 2008 21:34:15 +0000 http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-3715 Agnes: I used to have a 45 second rule, before I slammed down the phone. But fortunately for all within reach of me, I've mellowed and become more patient. You don't have a fridge? I must hear more about your Museum... damon: I hear they spend months just learning the proper plugging and unplugging method. Amazing, isn't it? Jenny: Very true. I still need my own reminders. There are days I fall off the wagon, then run panting trying to get back on. It's not pretty. Onedia: Agreed. I so dislike talking to machines with no brains (altho sometimes these machines know more than their human counterparts). It's all about reaching an intelligence service provider on the other end. Sometimes, it pays to hang up and keep trying till you reach one that actually carries a working head on his/her shoulders. Thanks! Agnes:
I used to have a 45 second rule, before I slammed down the phone. But fortunately for all within reach of me, I’ve mellowed and become more patient.
You don’t have a fridge? I must hear more about your Museum…
damon:
I hear they spend months just learning the proper plugging and unplugging method. Amazing, isn’t it?
Jenny:
Very true. I still need my own reminders. There are days I fall off the wagon, then run panting trying to get back on. It’s not pretty.
Onedia:
Agreed. I so dislike talking to machines with no brains (altho sometimes these machines know more than their human counterparts). It’s all about reaching an intelligence service provider on the other end. Sometimes, it pays to hang up and keep trying till you reach one that actually carries a working head on his/her shoulders.
Thanks!

]]> By: Keli http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-3714 Keli Wed, 03 Sep 2008 21:29:16 +0000 http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-3714 Elaine: Thank you! 3 years is too soon, but I have to admit, it's very well used. I'm just grateful, it started working again. Next time, I'm going Local. Suzie: It's true. I do consider myself lucky for having the extended warranty. Sorry to hear of your hefty repair costs! Sergio: I understand! Ferd: I agree. Anger makes you stupid. Wow! What a combo! I'd rather be complex, than have a complex, thank you very much! Elaine:
Thank you! 3 years is too soon, but I have to admit, it’s very well used. I’m just grateful, it started working again. Next time, I’m going Local.
Suzie:
It’s true. I do consider myself lucky for having the extended warranty. Sorry to hear of your hefty repair costs!
Sergio:
I understand!
Ferd:
I agree. Anger makes you stupid.
Wow! What a combo! I’d rather be complex, than have a complex, thank you very much!

]]> By: Onedia http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-3701 Onedia Wed, 03 Sep 2008 16:30:28 +0000 http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-3701 Service is never what it should be. Technology has also allowed customer support lines to throw up gatekeepers to thwart our efforts to talk to humans. Then when we succeed in speaking to a human they seem to be unable to provide any creative problem solving and rely on an If-then list of actions they wish us to take that will avoid them actually fulfilling our requests. I was recently told by Wireless Company X that I could not have a family share plan with numbers in two different states. They simply had no way of doing that. However, when my determined son-by-marriage located a friend of a friend at Company X's store in son-by-marriages city he was in fact a creative thinker who managed to do exactly what we had been told was not possible. If it were not for the better living that chemistry now provides me I would be screaming at most customer service people after about 45 seconds of conversation. I applaud your perseverance and determination. O. Service is never what it should be. Technology has also allowed customer support lines to throw up gatekeepers to thwart our efforts to talk to humans. Then when we succeed in speaking to a human they seem to be unable to provide any creative problem solving and rely on an If-then list of actions they wish us to take that will avoid them actually fulfilling our requests.

I was recently told by Wireless Company X that I could not have a family share plan with numbers in two different states. They simply had no way of doing that. However, when my determined son-by-marriage located a friend of a friend at Company X’s store in son-by-marriages city he was in fact a creative thinker who managed to do exactly what we had been told was not possible.

If it were not for the better living that chemistry now provides me I would be screaming at most customer service people after about 45 seconds of conversation.

I applaud your perseverance and determination.

O.

]]> By: Jenny http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-3682 Jenny Wed, 03 Sep 2008 01:36:15 +0000 http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-3682 What a great post, a great reminder, and so timely! I have to remind myself all the time that if I get mad and lose my cool, I just look like a bigger idiot than the stupers I'm trying to get some sense out of. It's soooo hard sometimes and reminders are good. Thanks, Keli. What a great post, a great reminder, and so timely! I have to remind myself all the time that if I get mad and lose my cool, I just look like a bigger idiot than the stupers I’m trying to get some sense out of. It’s soooo hard sometimes and reminders are good. Thanks, Keli.

]]> By: damon http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-3653 damon Tue, 02 Sep 2008 12:12:21 +0000 http://counterfeithumans.com/2008/08/30/playing-it-cool-with-sears-repair-service-stupidity/#comment-3653 I wonder if the repairmens training course actually has a video of how to unplug a fridge, make some technical bullshit conversation with the customer, then plug it back in. If their service dept is so busy, maybe they should re-examine their crappy product line. Ya think? I wonder if the repairmens training course actually has a video of how to unplug a fridge, make some technical bullshit conversation with the customer, then plug it back in.

If their service dept is so busy, maybe they should re-examine their crappy product line. Ya think?

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